Getting, Vetting, Disseminating: Keeping Your Revenue Cycle Organized Through COVID-19 Changes

Instead, Foulke and Clancy say that organizations need a "single source of truth" for getting, vetting, and disseminating updates, rather allowing disparate groups of people to act on their own, chase down leads, and possibly, communicate incorrect or incomplete information based on whatever they've heard lately. IT Payer contracting Population health/value-based care Revenue cycle Clinical informatics Customer support Legal/compliance Public relations & advocacy Without that single source of truth, "you can spend a significant amount of time chasing different tangents," Foulke says. Things mentioned during President Trump's daily COVID-19 briefing, for instance, likely don’t include the "fine print" of a new rule or policy. While commercial payers typically follow CMS's lead, that's not always the case, and it's crucial to have ongoing communications to verify changes. Foulke recalls recent communications he had with two large payers, which differed on how they would deal with place-of-service changes for telehealth billing. Once information is gathered from reliable sources, it needs to "funneled" to the right people, whose teams can take the lead in vetting, says Foulke. Once a new piece of information is gathered and vetted, it will be disseminated by Privia's single source of truth: Members of its coronavirus task force. This allows for faster and more efficient communication, since everyone, including those who are sheltered in place and working remotely, can have immediate access to the latest information. Privia has had a task force structure ready to go for a long time and has used similar ones during Hurricane Harvey and other recent natural disasters.