Ram Sukumar Of Indium Software Unpacks Why Text Analytics Is A Big Opportunity

To understand better how the company operates, we connected with Ram Sukumar , co-founder and CEO of Indium Software. Ram Sukumar: It has long been Indium’s vision to expand into a SaaS or PaaS or a product-based revenue model, in addition to the core services business. Offered both as a cloud and on-premise option, teX.AI addresses a growing need in several industries to leverage text analytics to drive operational efficiencies and enhance customer experiences. Having a text analytics engine that goes through these reviews and summarises them can help improve customer experiences, and provide a huge business impact for the brand. For all these three use cases, AI is essential and integral to be able to do text analytics with high accuracy and at scale. Retail, consumer brands, financial services and supply chains will be the industry segments to benefit the most due to the growing demand to tackle big data and deliver valuable insights from it. Ram Sukumar: We believe data science has a pivotal role in the future of the digital framework. Be it engaging with customers, employees or defining new business models, AI and Machine Learning are finding increasing adoption, and we believe the data science role is integral to implement these new digital technologies. AIM: Briefly explain Indium’s business vision and plans for the India market. Ram Sukumar: Indium aims to focus its efforts to grow its core services business continually.